Visitor
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1 Message
Cancel Service and Request Refund/Credit
Hi! I’m reaching out because I would like to cancel my Xfinity internet service. I haven’t been using the service for some time, but I’ve continued being charged for it.
I would prefer to handle the cancellation through chat rather than by phone, if possible.
I’d also like to ask if you can review my account and see whether I’m eligible for a refund or account credit for the months I was paying for the service but wasn’t actually using it. I understand that refunds may depend on the circumstances, but I’d really appreciate it if you could review my account and see what can be done.
Could you please help me cancel the service and check whether any refund or credit is possible? Thank you!
EG
Expert
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121.6K Messages
5 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBenjaminM
Official Employee
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3.4K Messages
4 hours ago
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start a New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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