2 Messages
Cancel service and refund
Good day sir.
I have been a customer for several years.
I bought a house last year in February.
I called to have the service transferred to the new address and this was done successfully.
My problem is that I have been charged this entire time for services at both locations. I called last month when I realized what was going on.
It's very difficult to get a live person on the phone. When I did get to speak with someone, she found the problem and we spent over two hours on the phone.
The reason for this is because she was not able to find anyone willing to give me a refund and I believe that she just gave up on me. No one has been back in touch with me.
To add insult to injury I have been charged again this month for the old address. She didn't even stop service.
Can someone please help.
XfinityRaul
Official Employee
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1.9K Messages
1 year ago
Hello, @user_76c1rp. I appreciate you bringing your billing concern on this old account to our attention via Forums. You're definitely in the right place to figuring out a solution to this problem you're experiencing.
In order to get started, can you please send me a private message to Xfinity Support by clicking the chat icon in the top right?
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Jadusica
Contributor
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24 Messages
1 year ago
Interesting as I'm having the same issue. They took 3 payments from me this week. THREE. But the chat agent said it's "out of her control" and to visit a store. I shouldn't need to be further inconvenienced for their mistake. I recently changed my address and the agent claimed that's not the problem but I see now it definitely is.
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