Visitor

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1 Message

09/17/2026 10:18 AM

Cancel service after moving overseas

I’ve permanently moved from the US to the UK and need all Xfinity services at my former address disconnected as soon as possible. I can’t receive a US callback, and the Xfinity Assistant and out-of-footprint moving flow have not provided a way to cancel online. I also still have the rented gateway in the UK and cannot return it through a US UPS Store; I understand an unreturned-equipment charge may apply if no international return option is available. Please have the Digital Care team invite me to a direct message so I can provide the account name and service address privately and complete the cancellation.

Oldest First
Selected Oldest First

Official Employee

 • 

3.1K Messages

3 hours ago

 

user_1zhkya Hello, and thank you for reaching out. I'd be happy to help review the account and see what options are available to get things closed on this end. Please send us a Direct Message with your full name and service address, and I'll be glad to assist further. Once we have the account pulled up, we can review the cancellation request and discuss the equipment situation with you as well.

 

I look forward to helping get this taken care of.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum

 

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