Visitor
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1 Message
Cancel service after moving overseas
I’ve permanently moved from the US to the UK and need all Xfinity services at my former address disconnected as soon as possible. I can’t receive a US callback, and the Xfinity Assistant and out-of-footprint moving flow have not provided a way to cancel online. I also still have the rented gateway in the UK and cannot return it through a US UPS Store; I understand an unreturned-equipment charge may apply if no international return option is available. Please have the Digital Care team invite me to a direct message so I can provide the account name and service address privately and complete the cancellation.


XfinityChristy
Official Employee
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3.1K Messages
3 hours ago
I look forward to helping get this taken care of.
How to Send Us a Direct Message:
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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