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user_1afirx
1st Topic

Visitor

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2 Messages

Friday, August 28th, 2026 8:31 AM

Closed

Cancel service after move abroad

I moved out of usa (to Europe) there is no xfinity services, i was in store and i was told my service is canceled (i return also router), but i am stil keep charged, as per fact i don have usa phone number anymore i cannot reach call support in app and chat bot is not really helpfull, how can i proceed

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7 hours ago

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XfinityOrlandoM

Official Employee

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3.7K Messages

11 hours ago

@user_1afirx 

Thank you for reaching out. We apologize for any inconvenience and for any confusion caused if expectations were not clearly set.

 

To clarify, are you still being charged monthly to a debit card, credit card, or checking account, or did you receive a final bill with remaining charges?

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user_1afirx

Visitor

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2 Messages

Hello, i am still being charged since june (10th of june i made request to cancel service)

11 hours ago

0

XfinityOrlandoM

Official Employee

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3.7K Messages

@user_1afirx

Thanks for clarifying. Let's take a deeper look at the account so we can make sure it's closed and set all the proper expectations.

 

Since I'll need to access some personal information on your account, please send me a direct message including your first and last name and complete service address.

 

Here are the detailed steps to direct message us:

  1. Click "Sign In" if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:" line, type “Xfinity Support”.
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press “Enter” to send it. 

How to: Direct messaging within the forum | Xfinity Community Forum

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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11 hours ago

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XfinityOrlandoM

Official Employee

 • 

3.7K Messages

7 hours ago

@user_1afirx

Thank you for contacting us about disconnecting your account. I’m glad we were able to confirm that your residential account is already closed and that your mobile account is still active. We also processed the steps to disconnect your mobile account, and we hope to have the opportunity to serve you again in the future.

 

Thank you for being the best part of Xfinity. Enjoy the rest of your day.

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