Visitor
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2 Messages
Cancel service after move abroad
I moved out of usa (to Europe) there is no xfinity services, i was in store and i was told my service is canceled (i return also router), but i am stil keep charged, as per fact i don have usa phone number anymore i cannot reach call support in app and chat bot is not really helpfull, how can i proceed
XfinityOrlandoM
Official Employee
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3.7K Messages
3 hours ago
@user_1afirx
Thank you for reaching out. We apologize for any inconvenience and for any confusion caused if expectations were not clearly set.
To clarify, are you still being charged monthly to a debit card, credit card, or checking account, or did you receive a final bill with remaining charges?
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