Visitor
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2 Messages
Cancel Seasonal Plan
Hi,
We are coming home early and need to cancel our seasonal hold. The system only lets me cancel on August 8. We want to cancel as of today. Also I have two addresses in the system and need to get rid of the old one that we moved away from over a year and half ago.
XfinityRaul
Official Employee
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1.9K Messages
2 years ago
Hello, @user_5ac0fa. I'm glad to hear you and your family made it home safe and sound. I appreciate you using your resources to cancel this seasonal hold. I'd be more than happy to restore your services and get rid of this old account.
In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?
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XfinityRaul
Official Employee
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1.9K Messages
2 years ago
@user_5ac0fa You won't see my name on there. What you're looking for is Xfinity Support to send the private message. The conversation will then be assigned to me once we're in a private setting.
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Again
Expert
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31.4K Messages
2 years ago
Moved to Customer Service as this is not Accessibility/disability related.
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