Tue, Apr 26, 2022 4:12 PM
I'm looking to cancel a move/service transfer I scheduled earlier. Didn't see anywhere to do within my account. Hoping a rep can help me cancel.
Hello nateneal7, thank you for reaching out to us here with this concern. We can certainly help you with cancelling the move/transfer request. To get the ball rolling please send us a private message with your full name and street address?
"Searching for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:• Click "Sign In" if necessary• Click the "Direct Messaging" icon or https://comca.st/3kajO4e• Click the "New message" (pencil and paper) icon• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list• - An "Xfinity Support" graphic replaces the "To:" line• Type your message in the text area near the bottom of the window• Press Enter to send itSee https://comca.st/2XfS9FQ for an example.