The concern is not "Xfinity App" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Hey there, @user_f7e4a6! We are happy to hear that you were able to get your services working as intended, always love it when that happens. You can go here https://www.xfinity.com/support/articles/xfinity-my-account-app-manage-appointments with details on how to manage your appointment which would include cancelling it. Please let us know if you have any further troubles with cancelling the service appointment.
Hello, @user_yszz74! Thanks for reaching out to us on the forums! We can certainly have a look into canceling the appointment for you if the previous steps did not work for you. Feel free to send us a DM by clicking the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address so we may further assist you.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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113.4K Messages
2 years ago
The concern is not "Xfinity App" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAdrienne
Official Employee
•
1.5K Messages
2 years ago
Hey there, @user_f7e4a6! We are happy to hear that you were able to get your services working as intended, always love it when that happens. You can go here https://www.xfinity.com/support/articles/xfinity-my-account-app-manage-appointments with details on how to manage your appointment which would include cancelling it. Please let us know if you have any further troubles with cancelling the service appointment.
Visit https://login.xfinity.com/login
1. Sign in to the Appointments section of your account.
2. You'll see your current appointment information, including your preferred contact phone number, at the top of the page.
3.To cancel your appointment, click Cancel Appointment then click Cancel Appointment again to confirm.
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user_yszz74
1 Message
2 years ago
I want to cancel appointment with tech coming to [Edited: Personal Information] on Weds
January 31st. 10-12 pm Thank you.
(edited)
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