Visitor
•
1 Message
cancel refusal
My Xfinity internet was to be discontinued effective March 14th.
I have received no notification as to why this was declined or refused, and am now being charged for the next cycle.
Please advise how this is to be rectified.
Accepted Solution
XfinityMarcus
Official Employee
•
792 Messages
6 months ago
@user_4d7116, thank you for using the Community Forums page to reach out. I know I would be frustrated if my planned disconnection did not go through as intended. Let's take a look at what exactly caused this issue. Please send us a direct message with your full name and complete service address to get started.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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