Visitor
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1 Message
cancel professional install
I was a Comcast business customer that just switched to Xfinity service. I have my own modem equipment that has been working and is supported. I was able to reset the modem and provision it to Xfinity using the Xfinity app. It is obviously working since the speeds changed to match the Xfinity service level and my comcast business account indicates service disconnected (and I have a formal request pending to terminate that account). However, there is a Professional Install and $100 fee that I cannot find a way to waive/cancel. I do not need installation service in any form.
XfinityThomasC
Official Employee
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3.2K Messages
8 hours ago
Hello, @user_p5q500 I can help you get that cancelled. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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