Visitor
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1 Message
Cancel probably
Yes Id like to dispute a change. Or just cancel services if you guys wont do the right thing. A promotion ended and bill literally doubled to like 85 dollars. And i was told last year when this happened that its stay where it was at and wouldn't have to contact or call. IDC what 'i signed' i know i have the transcripts saved and what i was told by an advance team member.
Being the 1st of month that extra increase was my fucki*g rent money.....i simply cant do that. Then im short on RENT. Just cant do that right now, rather just have to lose my internet and go to a better an more respectful provider........as I was told by a chat person that they cant refund me anything not the extra 39.58 cents yall stole without my knowing . That was counted for RENT MONEY.....so if we cant get come to a reasonable and ethically right resolution to refund that 39.58 or something pretty close to that then I will be forced to switch. MULTIPLE other providers are running cheaper and faster deals. Some even have better Fiber. So if xfinity want to throw me, a longer term Platinum member who also has mobile away over a little 39 dollars then ok thats fine and tells me all I need to know how my business isn't appreciated or valued. And as agents have agreed....THEY NEED TO SEND SEPARATE EMAILS OUT NOTICE OF RAISE.....NOT on the CURRENT BILL W AUTO PAY ON. Thats why u guys do it like that to try and get 1 over on customers. Knowing we wont assume or look for an UPCHARGE on normal bill
But then treat new customers BETTER than loyal ones with a price lock and everything....so please reach back
Need to find a resolution to this plz if possible. Or I will be forced to cancel services and get a refund back cuz I cant lose that RENT money....if I had an extra 39 to cover it id go ahead and get a new price and pro rate it to next bill.....but I just CANT do that. My Rent/Bills were figured down to the dollar. And this can NOT make me short on rent. Cant be homeless. Please get back with me ASAP. Also had to talk to my bank about stopping the NOT AGREED upcharge of 39.58 and they would prefer you guys to do the MORALLY RIGHT THING but will help me if xfinity won't
XfinityMatthew
Official Employee
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1.9K Messages
1 hour ago
@user_pkbbb9 Thank you for reaching out. It does sound like this increase was due to a promo expiring. I certainly understand it is frustrating when the chat teams told you it would not change, but the deal will follow whatever was agreed to in the approval you signed.
Now what we can do is check into the account to see if there is a new promo that we can get you in to to get the price back down to a level you are comfortable with and can plan your rent and other bills around. Please send us a direct message with your full name and service address and we can look into the account for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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