Visitor
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1 Message
Cancel policy
Hello, I would like to cancel my policy today as I have moved and I wouldn't do not want to get charged on the 9th. I do not want to switch over to new residence. Just please cancel my policy. Thank you.
Visitor
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1 Message
Hello, I would like to cancel my policy today as I have moved and I wouldn't do not want to get charged on the 9th. I do not want to switch over to new residence. Just please cancel my policy. Thank you.
XfinityQuemekia
Official Employee
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1.4K Messages
4 hours ago
We'll be more than happy to help @user_plqozm! Please keep in mind, cancelations typically take about 10 days to finalize. With Xfinity, you are billed in advance, so if your disconnect date is scheduled before your billing statement prints, you'll see your normal monthly bill. After your service is officially turned off and the final bill is processed, we issue a prorated credit for any days you paid for but did not receive service.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message:
Ensure you are logged in
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.
You can see how to send a direct message here, Direct Message Within The Forum.
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