Skip to main content
user_xjjz56
1st Topic

Visitor

 • 

1 Message

Friday, May 15th, 2026 4:47 PM

Cancel plan

I have been trying to cancel my internet plan and have been getting the run around for weeks. Please allow me to cancel the plan. I have already moved on to a different internet plan and do not want to be charged for something I am no longer using. 

Question

 • 

Updated 

8 hours ago

13

1

0

Oldest First
Selected Oldest First
XfinityBenjaminM

Official Employee

 • 

2.9K Messages

8 hours ago

 

user_xjjz56 Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you are ready to move on. We'll be happy to help you any way we can. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

0

0

forum icon

New to the Community?

Start Here