1 Message
cancel plan
Hello
I need to cancel my comcast/xfinity internet plan! Last month (March 17th) after an hour on chat I was told it was canceled as was my autopay by a helpful chat assistant. But my card got charged today.
There is no option to indicate you have moved out of country. Moving forces you to enter a city that xfinity recognizes and of course it doesn't recognize an out of country address.
I cannot sit on an international call for hours. I need it canceled as of the day I informed you. I can't even direct message as the solution on the forum recommends literally everywhere. There is no direct message icon visible. Believe me I have been trying to figure it out for a while now.
I need my plan canceled as I already notified and shared my request.
I have no contract with you anymore. I am not paying for services I am not even availing of. Someone else lives there now and has their own account. Xfinity is basically double charging us for the service. That is fraud!
Cancel my plan now. I am going to make sure my credit card company doesn't pay you.
user_qzh5fi
1 Message
18 days ago
Hello @user_5d5iwa,
I know how difficult of a time moving can be, and I want to make sure the cancellation of your account and autopay is handled properly. To do this, I'll need to speak with you in direct message. I understand you have had some issues accessing direct message thus far, but I will send you detailed next steps below to reach out to us in direct message.
In the direct message please include your full name, the name listed on the account (if different), and the service address associated with your account so that I can best assist you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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XfinityMartyR
Official Employee
•
2K Messages
13 days ago
Thanks again for reaching out, user_5d5iwa! I'm glad we could help ensure your account has been canceled. Take care!
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