@user_tu6kat Hello, and thank you for reaching out via our Xfinity Community Forum. I am sorry to hear you are looking to close your account. We don't want to see you go, but our team can help you make changes as needed. To get started, can you please send a direct message with your full name and address? Please also let us know if there is anything we can do to earn your business back.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
XfinityChristy
Official Employee
•
1.9K Messages
23 days ago
@user_tu6kat Hello, and thank you for reaching out via our Xfinity Community Forum. I am sorry to hear you are looking to close your account. We don't want to see you go, but our team can help you make changes as needed. To get started, can you please send a direct message with your full name and address? Please also let us know if there is anything we can do to earn your business back.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0