Visitor
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1 Message
Cancel plan
How do I go about cancelling my plan on March 31st as I am moving in to a new house that already has wifi?
Visitor
•
1 Message
How do I go about cancelling my plan on March 31st as I am moving in to a new house that already has wifi?
XfinityAmira
Official Employee
•
4.1K Messages
2 years ago
Hello @user_eed7f1, thanks for taking the time to reach out to our Digital Care Team! We appreciate you being a customer with us and congrats on the move to your new home. Although we hate to see you go, we do understand, and my team can assist you with your account.
To best assist you, please send us a private Direct Message.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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