Cancel plan from another country

I am writing to request the immediate cancellation of my Xfinity account. I have permanently moved to Brazil and no longer reside in the United States. Unfortunately, I have had significant difficulty trying to cancel my service by phone due to international calling limitations.

I have already requested the cancellation twice, and I was informed that the cancellation had been processed. However, I was recently charged again, even though I have not been living in the U.S. for over a month now and am no longer using the service.

Please review my account and confirm the cancellation as soon as possible. I also request a refund for the most recent charge, as the service was not in use and I had already initiated the cancellation process.

Responses

XfinityEva

Official Employee

•

1.8K Messages

2 days ago

Thank you for taking the time to reach out through our Forums about your billing and account. We can definitely review your request and make sure it is effective from when you first reached out about it.

May I Please ask that you send us a direct message with your full name and service address to get started?

To send a direct message:

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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Customer Service

user_e6hhfz

Cancel plan from another country

XfinityEva

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