Cancel pending service

kyrenefit Hello, and thank you for reaching out via our Xfinity Community Forums. I'm sorry to hear about your experience. If I had multiple appointments missed and felt like my time wasn't being valued, I'd be frustrated too. While I can't process a cancellation through a public post, I'd like the opportunity to review the order and see how we can help. If you'd still like to move forward with canceling, we can also make sure the request is handled. To get started, please send a direct message with your full name and address. 

 

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum