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Thursday, October 12th, 2023 12:21 AM

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Cancel pending payments

Need to cancel pending payments and 

Official Employee

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1.7K Messages

2 years ago

Hello @user_d4q7i1, Thanks so much for taking a moment out of your day to leave a post on our community forum. You do have the ability to cancel a scheduled payment yourself. Here are the instructions along with this great Xfinity link https://www.xfinity.com/support/articles/pay-comcast-bill-online that will walk you through how to set one up, and on the bottom it has these same instructions on how to cancel the payment. 

  1. Go to the Billing page on your account.
  2. Scroll down to UPCOMING PAYMENTS.
  3. Click on the payment you need to edit or cancel.
  4. Select Edit payment from the pop up.
  5. Choose Manage or Cancel PaymentManage allows you to change the amount, date, or payment method of a scheduled payment. Cancel Payment allows you to cancel a scheduled payment entirely.
  6. Make the changes that you need. Once your edits have been confirmed, you’ll see a message on the screen.

Visitor

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1 Message

it wont let me cancel

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