Skip to main content
user_6tp7pw
1st Topic

Visitor

 • 

1 Message

Wednesday, August 19th, 2026 6:26 PM

Cancel Pending Order

I placed a new Xfinity Internet order today, but the service has not been activated and the equipment has not been shipped. I need to cancel the entire pending order immediately.

Question

 • 

Updated 

30 minutes ago

7

1

0

Oldest First
Selected Oldest First
XfinityMartyR

Official Employee

 • 

3.5K Messages

30 minutes ago

user_6tp7pw Thank you for reaching out! Normally, the Xfinity Internet account will not start until the Xfinity Gateway has been received and activated. If you are unable to wait for shipment, you can always pick up the Xfinity Gateway from a local Xfinity Store. 

0

0

forum icon

New to the Community?

Start Here