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user_5ao72u
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Thursday, February 12th, 2026 7:16 PM

Cancel pending order

I was trying to fanagle a better deal (don't hate me for trying) but ran into a glitch on adding the mobile line. Apparently transferring from Xfinity to Xfinity is not supported. So I need to cancel my pending order. I do not want to cancel my active plan. But if you can give me a discount for being a loyal customer and nice guy, that would be cool.

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Updated 

7 hours ago

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XfinitySara

Official Employee

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2.3K Messages

7 hours ago

We can definitely look at your options while helping correct anything necessary, @user_5ao72u. Thanks for reaching out! Could you please send our team a direct message to continue?

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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