user_cjt2f4 Thanks for creating a post. What was the order for? Our team can help with changes made to your residential services (internet, tv, home security).
We're happy to help with your order concerns @user_afd3i2 and advise on how to send a Direct Message.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
If you are still having trouble sending us a Direct Message, please try an alternate web browser or try clearing cache and cookies. Please let us know if this helps!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityThomasD
Official Employee
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1.7K Messages
1 month ago
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user_afd3i2
Visitor
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6 Messages
3 hours ago
I have a pending order that I want to cancel. How do I do that?
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