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Wednesday, October 2nd, 2024 1:07 AM

Closed

cancel peacock

I see a lot of you have the same issue - I've followed all the instructions and variations of "how to cancel the free peacock subscription" and nothing is working. 

I need it removed please and thank you. 

Expert

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110K Messages

7 months ago

The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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743 Messages

7 months ago

Good morning @user_hg8wvr we would be happy to assist with any account concerns.

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

 

2 Messages

7 months ago

Well,  after a week of back and forth i was told Peacock cannot be removed as it's part of the internet package I'm subscribed to. I give up.  Maybe different internet service is the way to go

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