Cancel Peacock Reward

I would like to cancel my Peacock reward. I am not talking about a flex box or subscription through that, I am talking specifically about the Peacock Premium reward I received through Xfinity Rewards. On the phone they deleted the flex box that I do not have but it did not solve my problem.

Responses

XfinityMartyR

Official Employee

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2K Messages

7 months ago

Thanks for reaching out, User603. Is there any particular reason you are looking to cancel your Peacock Premium Xfinity Reward?

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User603

7 Messages

Yes, the reward does not offer ad free viewing. I prefer Peacock with no ads so I will just pay for the subscription myself.

7 months ago

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XfinityMartyR

Official Employee

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2K Messages

User603 Totally understand! You can upgrade your current Peacock Premium account, to Plus. The steps are outlined in this article: Upgrade to and cancel Peacock Premium Plus — Xfinity help

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

7 months ago

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User603

7 Messages

Thank you! That answers my question.

7 months ago

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User603

7 Messages

Hello I am having another issue. I upgraded to premium with no ads and it worked for a few days but now it is back to having ads again. I can't contact Peacock because it's billed through Xfinity and I don't know who to speak to.

7 months ago

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XfinityOrlandoM

Official Employee

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2K Messages

Thank you for clarifying this link https://www.xfinity.com/support/articles/peacock-manage-subscription has great information on how to manage your Peacock premium subscription, you can upgrade to go to Peacock premium plus so you are having the add free service

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

7 months ago

0

Customer Service

User603

Cancel Peacock Reward

XfinityMartyR

User603

XfinityMartyR

User603

User603

XfinityOrlandoM

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