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user_0g5oql
1st Topic

2 Messages

Friday, August 30th, 2024 12:33 AM

Closed

Cancel Peacock Premium

Your website won't let me cancel Peacock Premium. I don't care if it's included I don't want it part of my account because it's terrible (seriously, over 5 minutes of ads to even start a movie?) Also, it's impossibe to get a live person in chat, your AI bot is next to useless, and customer service is basically non-existant except for maybe coming to some random forum? Super job, xfinity. Please just cancel my Peacock Premium. Really hoping for some other internet options in the area so I can cut this cord for real.

Question

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Updated 

8 months ago

37

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XfinityAntoine

Official Employee

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1.4K Messages

8 months ago

Thanks for reaching out user_0g5oql! I'd be more than happy to help you cancel services. If it's apart from your residential package I should be able to remove it. If not the website would be the only place you can cancel it.

 

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user_0g5oql

2 Messages

I only have internet service. The website won't let me remove Peacock Premium.

8 months ago

0

XfinityAntoine

Official Employee

 • 

1.4K Messages

Gotcha! What happens when you try to cancel services?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

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