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user_p7qouc
1st Topic

2 Messages

Monday, October 9th, 2023 8:42 PM

Closed

Cancel Peacock Premium Subscription

Hello,

I planned to use the free peacock premium subscription via Xfinity's offer, but would like this removed as I cannot upgrade it to ad free. I need someone to assist in canceling this service 

Question

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Updated 

2 years ago

85

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XfinityChelseaB

Official Employee

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1.6K Messages

2 years ago

Hello @user_p7qouc, Thanks so much for taking a moment out of your day to leave a post on our community forum. Please check out these links for more information: 

https://www.xfinity.com/support/articles/peacock-subscription-faqs
https://www.peacocktv.com/help/article/cancellation
https://www.xfinity.com/support/articles/peacock-manage-subscription

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user_p7qouc

2 Messages

All of these articles assume I have an Xfinity TV box. I DO NOT. I just use apps on my TV and there is no where to cancel Peacock as it directs me to Xfinity and Xfinity directs me to a TV box I don't have.

2 years ago

0

XfinityChelseaB

Official Employee

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1.6K Messages

@user_p7qouc, Thank you for clarifying, I appreciate it! If that's the case, and you have redeemed the free Peacock Premium there is no way for us to take it off you account. You would have to use a different email to sign up for Peacock Premium with No-Ads at this time. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

cmcstuser1234

Frequent Visitor

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17 Messages

@XfinityChelseaB​ This really is an unacceptable answer to so many of us on here that are dealing with this issue. How can Xfinity add a service and not be able to remove it from our accounts? I spent more than 2 hours alone dealing with support tonight just to be told to create a new account.

2 years ago

0

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