Visitor
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1 Message
Cancel our service
We are currently on the phone with your representatives to try and cancel our plan. Thus far it’s been a 45 minute process. The amount of rhetoric we are getting to try and cancel is insane. I am ready to file a complaint with BBB. I’m also ready to post on every social media outlet possible how ridiculous this is and to NEVER SUBSCRIBE TO YOUR SERVICE. You have already burned a bridge with us. We will never subscribe even if our current service with AT&T does not work out.
XfinityAmira
Official Employee
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4.8K Messages
2 days ago
Hi user_60gboj! We appreciate you taking the time to reach out on our Xfinity Forum. I am sorry to hear about the troubles you're experiencing trying to cancel your service. Although we hate to see you go, my team can assist you with successfully cancelling your service. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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