Visitor

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1 Message

09/11/2026 5:10 AM

Cancel order

I didn’t know I was clicking order internet I wanted to see phone options first you need to cancel this irder

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Official Employee

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3.6K Messages

2 hours ago

 

user_yxg5jo Thanks for reaching out to us for assistance with cancelling an order you didn't mean to place online. I can certainly assist with getting it cancelled for you. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "Start new conversation" (pencil and paper) icon

In the "To:" line, type "Xfinity Support"

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic will replace the "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

How to direct message within Forums https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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