Hello user_afd3i2, we are here to assist you. Please know that multiple posts will not get you a faster answer, your initial request is sufficient.
To cancel an order will require some private information.
If you would, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
user_afd3i2
Visitor
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6 Messages
4 hours ago
@user_afd3i2 I didn't get an answer to my question.
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user_afd3i2
Visitor
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6 Messages
4 hours ago
How can I cancel an order?
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XfinityJeffB
Official Employee
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53 Messages
4 hours ago
Hello user_afd3i2, we are here to assist you. Please know that multiple posts will not get you a faster answer, your initial request is sufficient.
To cancel an order will require some private information.
If you would, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
How to Send Us a Direct Message:
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d6303…
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