Hi user_c6rutr, thanks for taking the time to reach out here on the forums! We can absolutely help with getting an order cancelled on your account. Please send a direct message our way with your full name, name on the account (if different), and service address, and we'll get started!
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
EG
Expert
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120.3K Messages
1 hour ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySean
Official Employee
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908 Messages
14 minutes ago
Hi user_c6rutr, thanks for taking the time to reach out here on the forums! We can absolutely help with getting an order cancelled on your account. Please send a direct message our way with your full name, name on the account (if different), and service address, and we'll get started!
How to Send Us a Direct Message:
How to: Direct messaging within the forum
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