Cancel or change address

Question

I moved and the person I am living with wants to add me as a manager to their new Xfinity plan but when trying to send me an invite it says I already have an active account. I don’t know if I need to cancel my account so they can send me an invite to make a new one or if there is another way for me to be transferred to their account/address.

XfinityBenjaminM · Accepted Answer

Dmm3000 Hello! Thank you for reaching out. Just so you're aware, only the Account Holder is able to add someone to the account; there is no way to add yourself. Please have the Account Holder go to this link (https://www.xfinity.com/support/articles/primary-and-secondary-accounts), and they can add you if they want you to be able to speak on their behalf. They need to list you as a 'Manager', unfortunately, 'Viewers' can only receive technical support and general information.

Customer Service

Dmm3000

Cancel or change address

XfinityBenjaminM

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