U

Visitor

 • 

1 Message

Monday, July 7th, 2025 7:56 PM

Cancel NOW Internet Service?

Hello, does anybody know how to cancel NOW Internet service?

I received my wireless router but changed my mind, even before I plugged in the device.

Thank you.

Doug

Baltimore, MD

Official Employee

 • 

245 Messages

2 days ago

Good day user_t4ip75 👋 I appreciate you starting your week with us, and would be happy help with your request. Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”.

 

To send a "Direct Message" to Xfinity Support:

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
  • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
  • An "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window and press Enter to send it.

 

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