Visitor
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1 Message
Cancel Netflix
I want to cancel my Netflix subscription.
Xfinity Comcast bills me for Netflix $26.99 monthly. The charge appears under the StreamStore heading of my Xfinity Comcast bills.
I have repeatedly asked Xfinity Comcast to cancel my Netflix subscription. To this end, I am getting a runaround from Xfinity Comcast telephone representatives, by an in-person representative in your Palo Alto, CA store, from Xfinity Comcast's automated assistant(s) on the Xfinity Comcast app, and from the Xfinity Comcast website via browser. Each rep tells me that they can't cancel my Netflix subscription and each rep tells me to contact other reps.
Can I cancel my Netflix subscription, short of cancelling my Xfinity Comcast internet service as well?
I want to cancel my Netflix subscription today.
EG
Expert
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122.4K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasC
Official Employee
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3.7K Messages
2 hours ago
Hello, @user_ifavmm
Thanks for reaching out to us on the forums! We can assist with cancelling your Netflix subscription. I noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. Since you already sent a DM, we will continue to assist you there!
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