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user_g1zvdg
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Tuesday, January 9th, 2024 5:36 PM

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Cancel Netflix

I can't figure out how to cancel Netflix online. I just don't watch it to make it worth having. Help!

Question

 • 

Updated 

10 months ago

1.6K

1

XfinityKei

Official Employee

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1.4K Messages

1 year ago

Hello @user_g1zvdg Thanks for reaching out. There are a few ways you can cancel your Netflix subscription. If it's billed through Netflix I have a link with those steps https://help.netflix.com/en/node/407. If it's billed through us please direct message me your first and last name along with your full service address so that I can assist you.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

4

0

user_y4yjg7

1 Message

direct message icon doesn't exist.

1 year ago

0

XfinityBenjaminM

Official Employee

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2K Messages

@user_y4yjg7 Hmm, you may want to review the instructions one more time and try again. The instructions that were provided to you are the same that we give whenever a Direct Message is needing to be sent.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_5zseey

1 Message

@XfinityBenjaminM​ 

I need to do the same thing and there is no direct message option. There must be an easier way to cancel than messaging you on such a cumbersome manner! Isn't there an email address I can send the message to???

10 months ago

0

XfinityThomasB

Official Employee

 • 

1.9K Messages

user_5zseey You first need to create a public post before the direct message function becomes available. We do not offer email customer support, but our team is always here to help, our team via chat in the Xfinity app, and also our traditional 1-800-XFINITY (1-800-934-6489). Because of the nature of forums, you will find that your question may not get answered right away. Make sure you check back on your post periodically for a few days to allow others to answer your question. Also, forum members here will answer your question here in the forums - they will not personally email you any answers, so please do not add your email address to your post expecting an answer to be sent to you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

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