Visitor

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1 Message

09/18/2026 4:29 PM

CANCEL NBA league pass subscription

My service address is [Edited: "Personal Information"]. Xfinity makes this WAY TOO HARD TO DO!

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Official Employee

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2.8K Messages

2 months ago

@user_91d4ac We can help with that! Please keep in mind you may cancel up to 30 days after first charge for the applicable season. To do so, just send us a direct message with your full name and service address. 

 

How to Send Us a Direct Message:


1.  Click "Sign In" if necessary.
2.  Click the "Direct Messaging" icon.
3.  Click the "Start new conversation" (pencil and paper) icon. 
4.  In the "To:" line, type "Xfinity Support".
5.  As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6.  An "Xfinity Support" graphic will replace the "To:" line.
7.  Type your message in the text area near the bottom of the window.
8.  Press Enter to send it.

For an example of how to send us a Direct Message, check out this link

How to direct message within the forum

Official Employee

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2.9K Messages

@user_gqc01e We can help you with your account changes. 

Can you please direct message me your first and last name along with your full service address, so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Visitor

 • 

4 Messages

8 hours ago

Are u there I wrote the reason

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