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user_wcbd0g
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10/18/2026 4:22 PM

Cancel my Xfinity service

Hi - I've moved and need to cancel my Xfinity service. I'd like to handle this in writing and request a refund for the unused portion of my billing cycle. Could a support rep help through direct messages? Thanks.

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51 minutes ago

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XfinityThomasD

Official Employee

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2K Messages

51 minutes ago

 

user_wcbd0g Thanks for creating a post. I'm sorry to hear that we need to cancel service, but we can help make sure it is done. Please send our team a direct message with your full name and address.

 

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "Start new conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

    How to: Direct messaging within the forum

 

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