U

Wednesday, July 24th, 2024 7:17 PM

Closed

Cancel my Xfinity Service

Help. Nowhere on the Xfinity website or on my Xfinity Account does it show where I can "Cancel My Services" or Contact Customer Service via email or online form. The automated chat and voice messaging system do not work of course so that is a waist of time. It shouldn't be this hard to email this service provider and contact a real person to cancel this service. The same goes for customer service, it shouldn't be impossible to submit a customer service complaint via email or Xfinity website. Xfinity has even entered my home without my permission and without me being there to "inspect wiring". This is a violation of my privacy. I get daily Xfinity scam emails and calls.  I want to get rid of Xfinity, and let everyone know what a fraud of a company it has become. 

Expert

 • 

110K Messages

9 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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1.3K Messages

9 months ago

 

user_x80pyx Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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