Visitor
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1 Message
Cancel my Xfinity Internet
I need my Internet shut off and I don't use phones I can't hear on them so can I do this online
Visitor
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1 Message
I need my Internet shut off and I don't use phones I can't hear on them so can I do this online
EG
Expert
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120.3K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityCarolyn
Official Employee
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378 Messages
2 hours ago
@user_70ae52 Hello, and thank you for reaching out. If using the phone isn't an option for you, we can certainly work with you through online messaging. To get started with a disconnect request, please send us a direct chat message with your full name and complete service address to “Xfinity Support”
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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