@user_lyzbez You've reached the right team for assistance here in our Xfinity Forums community. We're sad to hear you have to cancel, but we can help. I'll have to gain access to your account, so I'll need to get your full name and complete service address in a Direct Message. I look forward to hearing from you.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
EG
Expert
•
118.6K Messages
1 hour ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityLinda
Official Employee
•
2.5K Messages
1 hour ago
@EG I appreciate the assistance. 😀
@user_lyzbez You've reached the right team for assistance here in our Xfinity Forums community. We're sad to hear you have to cancel, but we can help. I'll have to gain access to your account, so I'll need to get your full name and complete service address in a Direct Message. I look forward to hearing from you.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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