Hello, @user_7p2lj9 thank you for reaching out over Xfinity Forums. I completely understand wanting to get the additional payment returned, but wanted to help get the proper expectations set up that we don't support that service over Xfinity Forums. Customers receive an email once the NOW WiFi Pass is purchased, you will need to find the email and contact the customer support options located there.
XfinityJustinC
Official Employee
•
2.3K Messages
18 days ago
Hello, @user_7p2lj9 thank you for reaching out over Xfinity Forums. I completely understand wanting to get the additional payment returned, but wanted to help get the proper expectations set up that we don't support that service over Xfinity Forums. Customers receive an email once the NOW WiFi Pass is purchased, you will need to find the email and contact the customer support options located there.
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