Visitor
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1 Message
Cancel my subscription
Please cancel my subscription now. It’s legally required that I can cancel without calling since I didn’t sign up via phone.
Visitor
•
1 Message
Please cancel my subscription now. It’s legally required that I can cancel without calling since I didn’t sign up via phone.
EG
Expert
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122.7K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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3.8K Messages
3 hours ago
Good morning, @user_x6gmv6 ! I’m sorry to see you go, and I understand you’d like to get this taken care of without having to call. Please send us a DM with your full first and last name and full service address, and our team can assist you from there.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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