The concern is not "Community Center / Guidelines" related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
@user_e519s3 I am sorry to see you are looking to cancel however we can help with your account. May I please ask that you send us a direct message with your full name and service address?
To send a direct message:
Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
EG
Expert
•
115.9K Messages
12 hours ago
The concern is not "Community Center / Guidelines" related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
(edited)
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XfinityEva
Official Employee
•
2.2K Messages
11 hours ago
@user_e519s3 I am sorry to see you are looking to cancel however we can help with your account. May I please ask that you send us a direct message with your full name and service address?
To send a direct message:
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0