Cancel my subscription

user_xmlcnq I hear how incredibly frustrating this is, and I sincerely apologize. Being charged for a service that is suspended is the last thing you should have to worry about, especially as a loyal customer of many years. We truly value your history with us and want to make this right. I’d like to review your account to see exactly why these charges are generating and get your billing back on track. Please send us a Direct Message with your full name and service address so I can dive in and assist. 

 

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it