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user_db4lot
1st Topic

2 Messages

Monday, November 27th, 2023 7:52 PM

Closed

Cancel my subscription- have moved abroad

Hello, 

I moved back to the UK yesterday and I need to cancel my Xfinity broadband plan via email or by filling a form online or via the Xfinity app. How can I do this without calling customer services? 

I have tried using the service assistant but it’s not able to do it. 

Question

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Updated 

11 months ago

217

3

0

EG

Expert

 • 

110.1K Messages

1 year ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

2

0

dwhimster

Visitor

 • 

1 Message

I have the same problem I live in the UK permanently but we had a winter vacation home in Florida TV and Internet supplied by the HA but I need to close the account how can I do this it just gives me the option to have you call me and I don't have a phone number any longer. 

11 months ago

0

XfinityJamesC

Official Employee

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2.1K Messages

Greetings, @dwhimster! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues getting your account closed, but you have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

XfinityJohnG

Official Employee

 • 

1.7K Messages

1 year ago

Thank you very much for reaching out to us here @user_db4lot. That is some move, and we can process any disconnect order from here for you. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

1

0

user_db4lot

2 Messages

Thanks so much John! I’ve sent a direct message as suggested :)

1 year ago

0

user_xus886

1 Message

1 year ago

Hello, I'm experiencing something similar except I moved to China. Obviously this means I can't really call or visit to cancel my internet service. Can I process it online somehow?

2

0

XfinityEricB

Official Employee

 • 

2.1K Messages

 

user_xus886 We can help with closing your account with us due to a move. I would be happy to help get this done for you. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

XfinityEricB

Official Employee

 • 

2.1K Messages

That's a big move. Hope you are enjoying the new view. I can help get the old account closed. Can I get your full name, name on the account (if different), and the full service address of the account please?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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