Visitor
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2 Messages
Cancel my subscription except Wi-Fi/internet
I have contacted Xfinity multiple times and have been unable to get my TV and phone service canceled. I want to remove TV service and phone service from my account immediately while keeping my internet service active.
Please escalate this request to someone authorized to make the change. I do not want another sales pitch or an offer to change my TV package. Please confirm the effective cancellation date, my new internet-only monthly rate, and any equipment I must return.
Please provide written confirmation that my TV service and phone service has been canceled.
if I don’t get a reply I will be escalating this to the corporate headquarters.
XfinityRoberto
Official Employee
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2.6K Messages
7 days ago
Hi there and welcome to Comcast! Thank you so much for reaching out to us regarding your concern of canceling your TV and home phone service. You are in the right place and we are happy to assisst you today.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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