Cancel my servive

Good evening @user_mhp5q5, and thank you for reaching out to us on our Community Forums regarding your cancellation request. We sincerely apologize for any frustration this may have caused, and our team would be happy to assist you.

To get started, please send us a Direct Message with your first and last name and the full service address on the account. Once we have that information, we’ll be glad to review your request and help move things forward.

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it