Cancel my services

Hello, @user_cvn54r! Thank you for creating a post with your service change request. I'm sorry to hear about the trouble you've had, and I would love to help in any way I can! Have you recently reviewed the simple ways to save, change, or cancel your Xfinity service as seen here? If you have, and you're still having trouble submitting a disconnect request, our team can help :) Just send us a direct message to get started.

To send a direct message: 

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging 
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'. 
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond. 

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!