user_m58zow Thank you for stopping in for help with canceling your services. Are you running into issues with the app causing you to disconnect, or are you trying to find a disconnect option in the app?
In most areas, disconnects need to be done with a customer support agent. We do have a few locations where, if you purchased your services online, you can use an online disconnect process, but we are able to help either way.
If it is the app causing your frustration, I would be happy to help get the app working for you as it should. I would just need a little more information on what the app is doing to better assist.
XfinityAmandaB
Official Employee
•
3.6K Messages
5 hours ago
In most areas, disconnects need to be done with a customer support agent. We do have a few locations where, if you purchased your services online, you can use an online disconnect process, but we are able to help either way.
If it is the app causing your frustration, I would be happy to help get the app working for you as it should. I would just need a little more information on what the app is doing to better assist.
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