Visitor
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1 Message
Cancel my service
Good afternoon,
Despite a support agent in chat telling me that my service had been cancelled, I am still getting billed for overpriced internet. Callback is down for me in particular (probably on purpose), so I am charging back every bill using these screenshots(can't post screenshots here) until my service is cancelled.
The Least Kind of Regards Possible,
Taylor
EG
Expert
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122K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJon
Official Employee
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1.9K Messages
2 hours ago
Good afternoon user_pt011234. I can certainly assist you with your request.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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