Visitor
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5 Messages
cancel my service
I need my service cancelled immediately. I moved and the new renter is not able to get service at this address since my service is still on. I cancelled over 2 weeks ago.
Visitor
•
5 Messages
I need my service cancelled immediately. I moved and the new renter is not able to get service at this address since my service is still on. I cancelled over 2 weeks ago.
EG
Expert
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119.5K Messages
57 minutes ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeffB
Official Employee
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499 Messages
47 minutes ago
Thank you for reaching out here in our Xfinity Community forum user_4ca7a1, I will be happy to look at your account and help you get everything set right.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1…
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